The Code sets out requirements for wireless service providers (WSPs) to (i) ensure the consumers are empowered to make informed decisions about wireless services and (ii) contribute to a more dynamic wireless marketplace by making it easier for consumers to take advantage of competitive offers.The Wireless Code (or the Code) is a mandatory code of conduct that applies to all retail mobile wireless voice and data services (wireless services) provided to individual and small business Footnote 1 customers in Canada.Until that date, all existing rules in the Code remain in effect and, where the Commission has clarified the way that these rules are to be interpreted, customers can have their complaints resolved according to these interpretations immediately. Certain changes will also apply to existing contracts. The targeted changes to the Code will take effect on 1 December 2017 and will apply to all new, amended, or extended contracts from that day forward. To ensure that the Code continues to be effective, the Commission is making targeted changes to the Code and clarifying existing rules.Īs a result, the Code, among other things, now ensures that customers will be provided with unlocked devices, gives families more control over data overages, sets minimum usage limits for the trial period that correspond to at least half of the monthly usage limits of the customer’s plan, and clarifies that data is a key contract term that cannot be changed during the commitment period without the customer’s consent. The Commission created the Code to make it easier for Canadians to understand their mobile contracts, prevent bill shock, and switch service providers. The Wireless Code (the Code) is a mandatory code of conduct for providers of retail mobile wireless voice and data services. Reference: Telecom Notice of Consultation 2016-293, as amendedįile number: 1011-NOC2016-0293 Review of the Wireless Code
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